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Privacy policy

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This Privacy Policy (“Privacy Policy”) explains how Syapse, Inc. (“Syapse,” “we” or “us”) collect, use and share personally identifiable information of visitors of our web site (the “Site”) and users of our products and services (the “Services”). The use of information collected through the Services shall be limited to the purpose of providing those Services to our customers. By using the Site and/or Services, you consent to the collection, use and disclosure of your personally identifiable information in accordance with this Privacy Policy.

This Privacy Policy was last updated on July 3rd, 2017.

Information we collect and how we use it

You can generally visit the Site without revealing any personally identifiable information about yourself. We do not collect personal information from our Site visitors without the Site visitor providing us with this information as set forth in this Privacy Policy.
If you request to receive company or product information or request an online or trial demonstration of the Services, you will be asked to complete the online demo request form on our Site that asks for your name, title, e-mail address, company name, state or province, country and phone number. You can also voluntarily provide comments to us when submitting the request form. We use the information from the request form to deliver the requested information and/or provide you with the online demonstration of the Services.

Some of the Services require that you become a registered user and create a user account. This will require that you provide certain personally identifiable information, that may include (but not be limited to) your company’s name and e-mail address of a contact at your company, as well as telephone and address information.

You allow us to use your personally identifiable information to register you to use the Services and provide you with the Services; verify your authority to enter the Site and access the Services; notify you of Services updates; improve the content and general administration of the Site and the Services; provide you with notices regarding the Services and other services that you have purchased or may wish to purchase in the future. We do not provide e-mail addresses to third parties for marketing purposes.

Aggregate information

Syapse may also automatically collect and analyze information about your general usage of the Site and Services. We might track your usage patterns to see what features of the Site and Services you commonly use, Site traffic volume, frequency of visits, type and time of transactions, type of browser, browser language, IP address and operating system, and statistical information about how you use the Services. We only collect, track and analyze such information in an aggregate manner that does not personally identify you. This aggregate data may be used to assist us in operating the Site and the Services and provided to other third parties to enable them to better understand the operation of the Services, but such information will be in aggregate form only and it will not contain personally identifiable data.

Children

Syapse recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. This Site is not intended for children under the age of 13 and we endeavor not to collect any personally identifiable information from children under the age of 13. Syapse targets its Services and this Site to adults and not to children under 13.

Disclosure of your personal information

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. We may also disclose your personally identifiable information: (a) if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority, (b) to enforce our Master Subscription Agreement or Terms of Use, or (c) to protect the safety of users of our Site and our Services. In addition, we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization.

Data retention

We retain personal information and the personal data we process on behalf of our customers for as long as needed to provide the Services. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements with customers, and/or the period required by laws in applicable jurisdictions.

Updating, correcting, and deleting your Information

If you believe that Syapse has incorrect information that was provided as part of the Services, you may use the Services to correct, amend, or delete that information. You may also contact us by e-mailing our customer support at support@syapse.com. Alternatively, you may send a letter with your requested changes, corrections or deletions to the following address:

By mail:

Syapse, Inc. Attn: Privacy Policy
303 2nd St., Sixth Floor
Suite 650
San Francisco, CA 94107

Opt-out preferences

If you wish to subscribe to our newsletter(s) or other materials available through the Site, we will use your name and email address to provide them to you. If you wish to opt-out of receiving these materials, you may follow the unsubscribe procedure provided in the email.

Security

The security of your personal information is important to us. Syapse employs procedural and technological measures to protect your personally identifiable information. These measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. We may use software, secure socket layer technology (SSL) encryption, password protection, firewalls, internal restrictions and other security measures to help prevent unauthorized access to your personally identifiable information. However, Syapse cannot guarantee that unauthorized third parties will never be able to defeat these measures or use your personally identifiable information for improper purposes. Therefore, you should be aware that when you voluntarily display or distribute personally identifiable information, that information could be collected and used by others. Syapse is not responsible for the unauthorized use by third parties of information you post or otherwise make available publicly.

Links to other websites

The Site and Services may provide links to third party web sites or resources not associated with us and over which we do not have control (“External Web Sites”). Such links do not constitute an endorsement by Syapse of the External Web Sites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that Syapse is only providing these links as a convenience, and cannot be responsible for the content of such External Web Sites.

Material changes

Syapse reserves the right to change this Privacy Policy from time to time. Syapse will post the revised Privacy Policy on this site and will either send a notice to the e-mail address that you specified in your registration and/or post notice of the change so it is visible when users log on for the first time prior to said changes taking effect so that you are always aware of what personal information we may collect and how we may use this information. We encourage you to review this Privacy Policy regularly for any changes. Your continued use of the Site and/or Services will be subject to the then-current Privacy Policy.

Contact us

We welcome your comments or questions concerning our Privacy Policy. If you would like to contact Syapse regarding this Privacy Policy, please contact us by emailing us at support@syapse.com, or at:

Syapse, Inc. Attn: Privacy Policy
303 2nd St., South Tower
Suite 650
San Francisco, CA 94107